Monday, October 01, 2025 101 - Ergonomics & Quality Control: How Customer Comfort Means Success (Focus on People )The "environment" of a casino can be crucial to developing repeat customers. The cleanliness, comfort, layout, air quality and other factors all make an impression on the casual player. This session will examine how to use furnishings and design to improve the experience and how to confront the difficult issue of smoking. Experts in risk management will also discuss the importance of customer safety. 201 - Money Machines: How Coinless Play is Revolutionizing Gaming (Focus on Product )Many of gaming's newest developments come from smaller casinos and tribal operations. Cashless gaming is one of those innovations. Now coin-free slot machines have made a major impact in Las Vegas. This session will review the latest technology, experience of current operators, and the acceptance level of different kinds of players. 301 - The Front Line: Tight Labor Markets Threaten Prosperity (Focus on Profitability )Of all the variables in the casino profit equation, nothing is more volatile than the stability of the workforce. During this session, attendees will hear about the specific difficulties encountered in the various markets and how they are being addressed. Experts will also explain why investing in recruitment and retention is an effective use of capital. 401 - Trolling for New Customers: Player Development Tips (Focus on Product )Instead of recirculating existing customers, many of the progressive companies in the industry are examining ways to attract new customers to gaming. This panel will discuss the methods used to find fertile markets and how to attract new players. It will also focus on how to protect your players from unwanted incursions by other casino marketing campaigns. 501 - Cabazon to Seminole: Legal Milestones in Indian Gaming (Focus on People )Native American gaming is built upon legal rulings that often spurred legislative remedies. This session will review the important court cases and explain how they relate to current legal maneuvers. Experts will suggest strategies on re-negotiating gaming compacts that are up for renewal. Also covered will be the legal background of the California Native American industry and the continuing legal challenges. 601 - Small Cap Success: Why Some Smaller Companies are Thriving (Focus on Profitability )So much attention has been paid to the huge gaming companies that dominate Las Vegas and Atlantic City, that the success of some of the industry's smaller casino companies has often been overlooked. This session will examine how those companies have become profitable and why it sometimes makes sense to concentrate on smaller markets and niche positions. 701 - Fighting Back: Cheating and the Bottom Line (Focus on People )One of the biggest threats to the success of any casino is the possibility of cheating. Whether the violators are customers or employees, cheating is a serious problem in casinos of any size. In this session, participants will describe how modern surveillance techniques can thwart cheaters, how in-house problems can be detected and why it makes sense to allocate resources to prevent cheating. Simultaneously translated into Spanish 9001 - Bear, Stearns & Co. Inc. & Goldman, Sachs & Co Inc Financial Updates (Financial Updates )Investors, analysts, stockbrokers and investment professionals will learn about the financial future of leading gaming companies. These updates feature chairmen, presidents and CFOs, who will explain expansion plans, market situations, and company strategies. 801 - Slots Vs. Tables: Working Together or Apart? (Interactive Forums )Since the 1980s, when slot machine revenue began to surpass table game revenue, there has been an ongoing discussion on the long-term viability of table games. In this session, table and slot executives square off to present their cases on why their departments are so important. They'll address the differences between the customers, employee concerns and financial issues. 901 - Case Study: How a Merger Works (Interactive Forums )The gaming industry has experienced a period of consolidation among the operators and is just beginning to feel the same impact on manufacturers. This session will review the recently completed MGM-MIRAGE Resorts merger and consider ongoing vendor consolidations such as IGT-Silicon and Aristocrat-CDS. Speakers will focus on both the financial and human elements of such mergers and how they should be addressed. 102 - The University Factor: The State of Gaming Education (Focus on People )As a relatively new industry, gaming is not frequently taught in the nation's colleges and universities. And with its colorful background, gaming has a difficult time gaining respect in the academic community. This session will demonstrate some of the industry's collegiate success stories and educational initiatives currently being undertaken by professional organizations. 202 - Trial & Error: New Ideas in Casino Layout & Design (Focus on Product )Did the old-timers have it right? Are modern casinos actually discouraging players from gambling? This session will feature the divergent current viewpoints on casino design and layout. Experts will examine the theory behind the state-of-the-art casinos and suggest changes for existing operators to take advantage of the latest technology and philosophy. 302 - Gaining and Maintaining: How Market Share Drives Competition (Focus on Profitability )Because gaming is often concentrated in one jurisdiction or region, heated competition for existing customers often develops quickly. This competition often produces competitive "wars" via increased giveaways that sap the bottom line. During this session, you will learn how to resist getting involved in these wars without losing market share. 402 - Direct Mail vs. Traditional Advertising: What Works Best (Focus on Product )Communicating with your customers and your primary markets can be challenging, to say the least. This session will examine the different ways to get your message across, and which method is more cost-effective. It will also examine the changes in the broadcasting regulations and explain how best to take advantage of this medium. 502 - The Washington Way: Federal Proposals on Gaming (Focus on People )In the past five years the federal government has focused its attention on the gaming industry, culminating in the National Gambling Impact Study Commission (1997-99). Repercussions of that study remain, and this session will explain the current thinking in Washington. The proposed collegiate sports betting ban, taxes, Internet gambling, responsible gaming and other issues will be covered. 602 - Riverboats & Dockside: More Like Vegas (Focus on Profitability )Once the poor stepchild of the major gaming destinations, riverboat and dockside gaming revenues now approach and often surpass those of Las Vegas, Atlantic City and Native American gaming halls. The panel will discuss how introducing hotels, shopping, golf and first-class restaurants helps the waterside casinos capture and grow their "local" clientele. 702 - Entrenando los Entrenadores Part 1 (Focus on People )Específicamente diseñado para los encargados de entrenar la empleomanía. Este seminario tomará el tema de “Entrenando a los Entrenadores” y cubrirá temas desde análisis de la función, hasta que hacer después del entrenamiento, es decir implementación del conocimiento adquirido. La orientación de este seminario es la de profesionalizar la función del entrenador en el área de casinos. (Seminario en Español) Specifically designed for those training the labor force. This session will cover the task analysis of the training function to implementation of the knowledge acquired. This seminar is designed to create a structure for the casino training function. (Conducted in Spanish) simultaneously translated into English 103 - Diversity in the Industry: Why It Makes Sense (Focus on People )The word diversity means different things to different people, depending upon their backgrounds. Whether it's race, sex, age or religious background, the diversity of a company's workforce and suppliers reveals much about the organization. This session will focus on a new report issued by the AGA and conducted by PricewaterhouseCoopers on how diversity benefits the gaming industry. 203 - Internet Gambling: New Revenue Source or Same Old Problem? (Focus on Product )With thousands of gaming Web sites throughout the world, the U.S. Congress continues to consider banning Internet gambling. If successful, will this move isolate the American casino companies? Australia, the United Kingdom and other major nations have taken a more enlightened view of the activity. This session will examine current legal moves and attitudes toward Internet gambling. 303 - Tribal Gaming Management: Contract or Consultants (Focus on Profitability )Native American tribes involved in gaming have several worldwide options when deciding how to run their casinos. The choices are many: self-management, a management contract, consultants or a combination of these. This session will describe previous experience, and describe how these options impact upon a tribe's independence and the casino's profitability. 403 - Media & The Industry: Crafting Your Message (Focus on Product )Casinos and the media have a tenuous relationship. A casino may spend many thousands of dollars on advertising and never get any editorial coverage. This session will examine how to get your message across, while understanding the motivations of the media. Experts will also suggest methods to handle the unexpected crisis when addressing the media. 503 - Doing the Right Thing: Ethics & Gaming (Focus on People )Like all big corporations, the major gaming companies insist on conducting business in an ethical manner. In this session, experts will look at the business of the gaming industry and how casinos can establish ethical standards under which to operate. The panel will consider the scope of such standards as well as the economic benefits of performing ethically. 603 - NYSE or NASDAQ: How Wall Street Views the Industry (Focus on Profitability )Since the debut of gaming in Atlantic City in the late 1970s, the financial world has been watching the gaming industry. Through the expansion of the early 1990s and the consolidation of late '90s, Wall Street's views on the industry have changed. In this session, the panel will discuss the financial state of the industry with many of Wall Street's most respected gaming analysts. 703 - Entrenando los Entrenadores Part 2 (Focus on People )Específicamente diseñado para los encargados de entrenar la empleomanía. Este seminario tomará el tema de “Entrenando a los Entrenadores” y cubrirá temas desde análisis de la función, hasta que hacer después del entrenamiento, es decir implementación del conocimiento adquirido. La orientación de este seminario es la de profesionalizar la función del entrenador en el área de casinos. (Seminario en Español) Specifically designed for those training the labor force. This session will cover the task analysis of the training function to implementation of the knowledge acquired. This seminar is designed to create a structure for the casino training function. (Conducted in Spanish) simultaneously translated into English Tuesday, October 02, 2025 104 - The Magic Words: Customer Service (Focus on People )In an era of spectacular casino resorts and amenities, the one element that sets your casino apart from others is customer service. Most companies teach and encourage customer service, but just how effective is this training? This session will explain how to implement these programs effectively and how to be confident that employees take them seriously. 204 - Changing the Pit: Evaluating Table Game Profitability (Focus on Product )The corporate gaming industry of today demands using correct analytical techniques. New speakers with fresh concepts based on professional analysis will provide expert insight into managing an efficient and profitable pit. Subjects included will be staffing levels, table utilization, assessing bottom line revenue, the real value of house advantage, the true value of hold percentage, game comparison methodology and new game assessment. Simultaneously translated into Spanish 304 - Due Diligence: Foreigh and Domestic (Focus on Profitability )Due diligence is a complicated process that is often overlooked. This presentation will focus on conducting due diligence investigations domestically to protect corporate assets. It will also focus on the need for due diligence in emerging markets and foreign jurisdictions, which could impact on the companies' suitability for licensure in the United States. In addition, issues such as money-laundering, knowing your customers and international due diligence relative to foreign "high rollers" will also be addressed. 404 - Marketing Promotions: What Works and Why (Focus on Product )Free cars, cashback, special events, free food. The list of casino promotions seemingly continues to grow with every brainstorm from the executive boardroom or each nervous twitch from a competitor. But what really works and, more importantly, why? In this session, the industry's expert on casino promotions will reveal the 10 guiding principles of winning promotions, pleasing both your casino's managers and your customers. 504 - Doing It Right: Tribal Gaming Ordinances & Commissions (Focus on People )Misconceptions about tribal gaming regulations abound. This session is designed to identify the different regulatory agencies that oversee Native American gaming and how to design regulations that will work effectively with these organizations. The panel will examine tribal gaming ordinances and discuss methods to upgrade public confidence in tribal gaming regulation. 604 - Expansion Continues: New Gaming Jurisdictions (Focus on Profitability )The explosive growth of new jurisdictions in the early 1990s has ended, but expansion into new areas is by no means dead. Recent expressions of interest in legalized gaming have been shown in many states. This session will separate fact from fiction while it reviews ongoing discussions in Florida, Hawaii, New Hampshire, New York, and other states, while including further expansion possibilities of Native American gaming beyond California. 704 - Managing Risk Exposures & Applying Countermeasures: An Evaluation Model of Business and Casualty Threats (Focus on Profitability )This session will present a comprehensible methodology to identify, assess, and treat a wide range of internal and external risk exposures to the business. The instructional objectives are designed so that the participants will be able to state the five main steps involved in the risk management process, explain the role of each risk control and finance function, analyze the threat environment facing today's resorts, synthesize the risk management process into a viable strategy to offset impending risk exposures, and assess the operational and financial value of specific countermeasures for each risk exposure. 9002 - Bear, Stearns & Co. Inc. & Goldman, Sachs & Co Inc Financial Updates (Financial Updates )Investors, analysts, stockbrokers and investment professionals will learn about the financial future of leading gaming companies. These updates feature chairmen, presidents and CFOs, who will explain expansion plans, market situations, and company strategies. 804 - The Other Side of the Table: Casinos From a Player's Perspective (Interactive Forums )Customers are the lifeblood of any casino. While many casinos try to survey their customers about their preferences, this session will bring together many gaming writers and professional gamblers to discuss their observations on the industry. Also included will be a panel of actual players to give their feedback on the casino environment, new products and trends. 904 - Show Me the Money: Effective Financial Operations (Interactive Forums )Many of the industry's top executives have financial backgrounds with good reason. It's crucial to understand the numbers to understand operations. In this session, the top CFOs from the major gaming companies will discuss the bottom line and profits while considering such issues as internal audits, regulatory compliance, and financial evaluations. 105 - Your Most Important Asset: Who Comes First? Customer or Employee? (Focus on People )It's the ultimate "Chicken or the Egg" question: Does a happy employee equate to happy customers? This session will focus on how to create the elusive link between happy employees and satisfied customers. In the current tight labor market, the speaker will explain how to use financial rewards, benefits and other elements to develop loyal and happy employees. 205 - The Next Generation: The Latest Trend in Slots (Focus on Product )Slot machine technology continues to move forward by leaps and bounds. These player-friendly games have developed new bonus programs and eye-catching graphics. This session will bring together game developers from the major slot companies to discuss the latest developments and issues, such as systems that share revenues between the casinos and the manufacturers. 305 - Latin Action: Gaming South of the Border (Focus on Profitability )One of the deep secrets of the gaming industry is its steady growth in Central and South America. Legalization in many of the region's nations has occurred or is being contemplated. This session will examine where this growth is likely to occur, how the regulatory structure is set up, how the new administration in Mexico may view casino gaming, and the possibility of re-establishing casinos in Cuba. Simultaneously translated into Spanish 405 - Getting Ahead of the Game: Understanding Shifting Demographics (Focus on Product )Many casino markets rely heavily on the older customer with time and disposable income to spare. But some casinos are making inroads into younger and even more lucrative markets. This session will examine the methods of appealing to a younger audience and describe the risks and rewards of such a strategy. Surveys, studies and customer evaluations will be considered by the panelists. 505 - Political Participation: Treating the Industry Fairly (Focus on People )In many respects, gaming is one of the most regulated industries in the United States. While federal regulations do not discriminate against political participation by the industry, many states have restrictions on industry political activity. In this session, experts and politicians will examine these regulations and the possibility of changing them so the industry is treated just like any other business. 605 - The California Revolution: What it Means for Everyone Else (Focus on Profitability )The gaming boom is on in California, and Native American casinos are working to establish a stable market. This session will review the current state of gaming in the Golden State and what the initial results bode for the new casinos. Panelists will also discuss its impact on Nevada and other sectors of the gaming industry. 705 - Preparing for Business Disruptions: A Composition Model for Developing Contingency Plans (Focus on Profitability )This session will present a proven structure whereby a flexible crisis response plan can be developed prior to the actual occurrence of a real disaster. Participants will be able to list the 10 main phases in the crisis planning, preparation, and recovery model, explain the role of each phase relative to crises management, analyze the types of crisis most likely to affect the business, synthesize the action steps into a viable contingency plan, and evaluate the merits of the crisis response plan before and after its activation. 106 - Organize or Satisfy: Meeting the Union Challenge (Focus on People )Unions have been a part of the gaming industry for years. Hotel and restaurant workers have been organized in many jurisdictions, and casino workers are currently being courted. This session will examine the common challenges facing unions and casinos and how cooperation can work for each. Legal issues and organizing in Indian Country will also be addressed. 206 - The Ultimate Locals Casino: How to Attract Your Neighbors (Focus on Product )They say all politics is local, but closer to the truth is that all casino marketing is local. While the neighborhood casinos of Las Vegas have developed fiercely loyal local audiences, riverboats, Native American casinos and even Atlantic City can claim a "local" clientele. This session will explain how to develop this market and encourage repeat visits and customer loyalty. 306 - Pari-mutuel Slots: Implementing Successful Operations (Focus on Profitability )The combination of gaming and racetracks was in many ways inevitable. The presence of slot machines at racetracks has meant the difference between survival and demise for many of the nation's pari-mutuel facilities. In this session, experts will explain how the two wagering options work together, the role state regulatory agencies and the typical customer at the racetrack slots. 406 - Internet Marketing: Using the Web Effectively (Focus on Product )Some casino executives confuse Internet gambling with Internet marketing. This session will examine how casinos can get their message out on the Web and how to take advantage of the marketing opportunities that are developing on the Internet. Experts will also examine the legal and regulatory aspects of marketing gaming on the Internet. Simultaneously translated into Spanish 506 - Responsible Gaming Research: Results for the Real World (Focus on People )Much research is being conducted on the issue of problem gambling by the National Center for Responsible Gaming. This session, conducted by Harvard Medical School's Howard Shaffer, will examine the results of those studies and how they can be applied in the casino industry. Shaffer will offer specific suggestions on how responsible gaming programs can be implemented. 606 - Getting Along: Standardizing Regulations Worldwide (Focus on Profitability )The gaming world is becoming smaller and smaller as regulators get to know the rules in each jurisdiction. Some have begun to question why each jurisdiction must develop a new set of standards when most agencies have addressed this problem long ago. In this session, regulators will discuss possible areas of agreement and how they may be able to draw up a set of minimum requirements. 706 - Safety & OSHA Requirements (Focus on People )Your safety program is an asset that you can use to enhance guest services as well as to protect your employees. A comprehensive safety program will improve your bottom line. OSHA initiated rulemaking and implementation of the proposed "Ergonomics Standard" in a stormy environment with significant concern and disagreement from many industries. Although the federal regulation has been rescinded, there may be other political and legislative responses to this action. What does this mean for the gaming industry? What is the status of your overall compliance with OSHA standards now? How can you identify the best safety practices related to operations in the gaming industry and apply them to improving your operations while reducing injuries? 1006 - California-Style Smoking Bans: How They May Change Las Vegas and The World
How They May Change Las Vegas and The World (Focus on People )The American Society of Heating, Refrigeration and Air Conditioning Engineers (ASHRAE), a private trade group, is considering adopting smoking bans for all indoor hospitality venues, including hotels and casinos. These nonenforceable standards will be widely adopted by local and state governments as enforceable laws, and will be cited as health standards in
"The American Society of Heating, Refrigeration and Air Conditioning Engineers (ASHRAE), a private trade group, is considering adopting smoking bans for all indoor hospitality venues, including hotels and casinos. These nonenforceable standards will be widely adopted by local and state governments as enforceable laws, and will be cited as health standards in toxic tort litigation. Panelists will discuss ASHRAE and its role in adopting these standards, the potential economic and liability impacts of the proposed standards, the status of the standard-setting process and potential alternatives to smoking bans to address the concerns of the hospitality industry.
The panel will consider a case study in which secondhand smoke is minimized and indoor air quality is improved to a level higher than outdoor air, without relying on smoking bans." Wednesday, October 03, 2025 107 - Female Execs: Is There a "Glass Ceiling" in the Gaming Industry? (Focus on People )Women have claimed many high positions in the gaming industry, but as in most industries, there is still room for improvement. This session will examine the role of women in the industry, their remuneration and potential. Also addressed will be specific categories where women may be under-represented, and whether sexism is still a problem for women in gaming. 207 - Information Please: How Player Tracking Is Becoming More Sophisticated (Focus on Product )Knowing your customer is an old adage that is even more true today. By using modern technology and the latest player tracking systems, a casino can compile data that reveals volumes about its customers. This session will explain what information is possible to capture, how to interpret that data, and how to use it to design effective marketing programs. 307 - British Bets: Loosening the Reins in England (Focus on Profitability )The British gaming industry is undergoing a revolution. With racetracks, sports and race books, casinos and Internet betting, the United Kingdom is poised to become one of the major players in gaming. This session will describe the changes in the various kinds of gaming and why changing the rules on casinos could mean a major expansion of this sector. 407 - Conventions & Casinos: Using Meetings to Fill Rooms and Increase Revenue (Focus on Product )Las Vegas, Atlantic City and Mississippi use gaming as an amenity to develop a larger convention and meeting business. But does more convention business equate to more casino revenue? Panelists at this session will offer their perspective and experience, while giving suggestions on developing convention and meeting strategies for gaming jurisdictions or individual properties. 507 - More Than Casinos: How Gaming Contributes to Local Economies (Focus on People )From Native American reservations to riverboat communities and beyond, gaming has been an economic generator. This session will examine how gaming spurs economic development and how communities have used gaming to jump start their local economies by providing infrastructure improvements, jobs and tax revenues. It will also examine how tribes have used gaming to develop more "traditional" businesses. 607 - Walking the Walk: The Role of State Gaming Associations (Focus on Profitability )Each gaming jurisdiction has specific issues that it must address, and in most cases, a state gaming association has been the answer. In this session, the directors of these organizations will explain their roles and how the associations gather grassroots support. They will discuss the structure of the associations and how they address such issues as ATMs, self-exclusion, alcohol and responsible gaming. 707 - Surveillance & Internal Investigations Part 1, Effective Surveillance Operations (Focus on Product )This session will address the fundamentals of gaming surveillance observation techniques. It will examine monitor and camera set-ups and application methods for gathering evidence for potential use by gaming and law enforcement for prosecution. These practices provide integrity for the casino and ultimately contribute to protecting the license of the licensee. Simultaneously translated into Spanish 9003 - Bear, Stearns & Co. Inc. & Goldman, Sachs & Co Inc Financial Updates (Financial Updates )Investors, analysts, stockbrokers and investment professionals will learn about the financial future of leading gaming companies. These updates feature chairmen, presidents and CFOs, who will explain expansion plans, market situations, and company strategies. 807 - Weighing the Games: The Slot Directors' Forum (Interactive Forums )Slot manufacturers each year produce hundreds of new slot games spending millions of dollars in research and development. This session will be a focus group of slot executives who will give their opinions on what makes a successful slot machine. Also included will be discussions on the merits of "participation" slot systems and the value of player education and customer service on new slot products. 907 - The Role of the Regulator: Do They Go Too Far or Not Far Enough? (Interactive Forums )Integrity is the most important element in public perception of the gaming industry, and that element is provided by an effective regulatory system. In this session, regulators from around the world and top executives from many gaming's major companies will offer their views on how regulators and the industry should interact. Issues addressed will including compliance issues, competitive issues, lab testing standards and procedures, and affirmative action programs. 108 - Retention: Investing in Human Capital (Focus on People )The gaming industry traditionally has a high turnover rate among employees. Whether it is the difficulty of the job or other factors, workers move around frequently. This session will explain the benefits of keeping the turnover rate in individual casino as low as possible, how to address issues that often cause employees to leave and why it is important to help employees balance their home life and work life. 208 - More than Bets: The Entertainment Aspect of Casinos Part 1 (Focus on Product )It's called "casino entertainment" and this two-part session will focus on the "entertainment" aspect of the gaming industry. Experts will examine how hotel rooms and suites, food and beverage and shopping and entertainment help to develop a casino into a total entertainment resort. Experts will also explain how these amenities produce revenue on their own while increasing casino revenues. 308 - How Much is Too Much: Internet Database Management (Focus on Profitability )The Internet is a tremendous tool for "bricks and mortar" businesses, and the gaming industry has finally joined the game. With player tracking systems able to integrate the data they compile with the latest Internet technology, the question of how to manage this information becomes crucial. This session will investigate how the leading technology companies are responding to industry needs and concerns. 408 - Casinos & Charities: Investing in Communities (Focus on Product )The gaming industry has a long and proud record of contributing to charitable causes and community organizations. This session will examine the role of casinos in the community and how to balance the corporate citizen responsibilities with the required attention to the shareholders' concerns. Experts will show how gaming has made the communities in which it is located better places to live. 508 - School of Hard Knocks: Public Policy for the Casino Executive (Focus on People )The gaming industry often comes under attack by well-meaning, but often misinformed, officials. In this session, experts will explain why it is important to arm all casino executives and employees with the facts so they can reply intelligently to these attacks. The panel will also review the connection of community involvement with the respect enjoyed by the gaming industry. 608 - Gearing Up: How The Introduction of the Euro Affects Gaming (Focus on Profitability )One currency makes financial transactions more fluid, but it also brings up problems. When the use of the euro is mandated in early 2002 in many nations of the European community, casino executives have some hard decisions to make. This session will examine how they have prepared and what customers can expect if they arrive with non-euro currency. 708 - Surveillance & Internal Investigations Part 2, Surveillance and Internal Investigations (Focus on Product )Internal investigations and surveillance go hand-in-hand; they contribute a video montage of information that provides management the ability to make an informed decision on how a matter should be resolved. This session will look at an investigation, subsequent interviews and resolution of the matter. The investigative process will be discussed and practical applications applied to the Casino environment. Simultaneously translated into Spanish 109 - `Minor' Problem: How to Combat Underage Gamblers (Focus on People )The casino industry has spent millions of dollars and thousands of hours trying to keep minors out of casinos. With new regulations and harsher penalties, casinos must step up these efforts. This session will examine the success of previous programs and the development of new and innovative measures. Experts will review the latest research into illegal campus wagering. 209 - More than Bets: The Entertainment Aspect of Casinos Part 2 (Focus on Product )Continuation of session #208. 309 - Taxing Issues: Working with the IRS and Other Regulatory Agencies (Focus on Profitability )The gaming industry has always been a focus of significant interest for the Internal Revenue Service and other tax agencies. There are numerous issues that continue to attract attention from examining agents. This panel will review the latest information on tip reporting, FinCEN regulations, money laundering and financial transaction reports and other issues that pertain to capturing and reporting data. Experts from the IRS and other regulatory agencies will speak. 409 - Customer Relationship Marketing: Developing Effective Players Clubs (Focus on Product )It's not enough anymore to simply host your players for a weekend or a vacation, it's essential that casinos develop a "relationship" with their customers. This session will explain why that is so important, and how to discover what is important to your customer. There will also be a focus on how to develop programs that target your best customers and their needs and expectations. 509 - Developing a Trust: How Gaming Labs Can Evaluate Machines More Effectively (Focus on People )Slot machines are computers designed to entertain customers, and most gaming jurisdictions have set up slot laboratories to evaluate all new machines. This session will explain how that process takes place and ask why it can't be conducted faster and more efficiently. Directors of some of the nation's leading slot labs and representatives of slot manufacturers will discuss common ground. 609 - Backlash: Reversing the Flow in Australia (Focus on Profitability )For many years, Australians have been the world's most active gamblers, per capita. With casinos and "pokies"-slot machines-available in just about every state, along with sports betting, telephone and Internet wagering and other forms of gaming, Australia is currently encountering a backlash never experienced in any country. This session will examine the future of gaming Down Under. 709 - Casino & Slot Cheating Scams (Focus on People )This session will describe how to prevent, protect and detect both patron and employee scams and cheating at your casino. See new technology and videotapes that can contribute to providing your surveillance, security and casino personnel with up-to-date information on various cheating scams. Simultaneously translated into Spanish Thursday, October 04, 2025 2101 - The Basics: Slots for Non-Slot Employees (SLOTS )The slot department is one of the most important revenue sources in any casino hotel. In this session, non-slot employees and executives can learn the basics of slots-how they work, why gamblers enjoy the machines, how a slot club generates loyalty, and what every employee should know about this department. 2201 - Keeping Track: Regulation 6A and Title 31 (CASINO OPERATIONS (CMA)5 )The ever-changing rules concerning reporting of cash transactions in the casino business make this session essential to floor personnel. Designed to thwart money-laundering, the laws are quite complex. Learn the latest rules and court interpretations, and the steps necessary to remain in compliance with even the most obscure regulation. 2301 - Employee Retention: How Recruitment and Planning Create Value (GAMING EDUCATION - UNLV IGI )Recruiting and hiring employees requires valuable time and money. By dedicating a portion of their budget to retention, casinos can actually save money spent on new hiring programs. This session will explain the most efficient methods used to retain employees and what is important to them. 2401 - Casino Security & Investigations (Security/Surveillance - ASIS )Has the role of hotel casino security changed from one of crime fighter to one of order maintenance? Has their emphasis been redirected towards hospitality and socialization or has utilizations of the latest high-tech surveillance, monitoring, and tracking systems allowed security to expand well beyond their traditional bounds to one where contacts with guests are at an all time low? This session will discuss where the future of casino security lies. 2402 - Australian Gaming Security & Surveillance Trends (Security/Surveillance - ASIS )A panel of Australian gaming security professionals will discuss Australian gaming operational trends and application of digital recording in the industry. Security, surveillance and investigative techniques utilized and the challenges that face Australian gaming operations will be discussed. 2102 - Focus on Product Liability: How to Prevent False Jackpots (SLOTS )When a player sees a winning combination on a slot machine, it is exciting. But when that combination is determined to be a result of a mistake, excitement often turns to anger and litigation. Learn how the industry has explained these mistaken jackpots and what the courts have ruled as a result of the lawsuits. 2202 - Creating Competition: How to Design Successful Tournaments (CASINO OPERATIONS (CMA)4 )Competition is an important part of the casino experience. When you can add a competitive situation between players, the excitement level often increases exponentially. But it's more than just opening a special section of machines or tables and keeping score. Learn how to use tournaments to create excitement and anticipation on your casino floor. 2302 - Across Borders: Ethnic and Cultural Marketing (GAMING EDUCATION - UNLV IGI )It's not just the "whales" from Asia who add dollars to the bottom line. The foreign markets are very important to casinos in every country, but to successfully attract them, you have to understand the cultures. At this session, learn about the customs and superstitions that can make the difference between success and failure. 2403 - Establishing a Regulatory Agency in Indian Country & Due Diligence (Security/Surveillance - ASIS )All Tribal Gaming Agencies in Indian Country are tasked with the responsibility for the due diligence protection of tribal assets and the integrity of gaming on the reservation. This session will reinforce the concept of the regulation and control functions and responsibilities required for this purpose. Establishment of a strong regulatory environment, operating procedures, training, internal controls, and regulations will enhance your due diligence of the tribal gaming operation. 2404 - Gamin Protection (Security/Surveillance - ASIS )This amusing and informative seminar will benefit anyone in the industry whether hardened casino specialist or new regulators. It will show key videos of specific scams, identification of "tells", tips on prevention and detection together with successful techniques of surveillance all together in an entertaining audio/visual presentation. 2103 - Video Poker: Can Advantage Play Work for a Casino? (SLOTS )A select group of video poker machines actually favors the player when played with an expert strategy. Why should casinos even consider offering these machines? At this session, learn why a good machine can be good for business and the balance of risk and rewards. 2203 - Card Counting: The Latest Schemes (CASINO OPERATIONS (CMA)1 )Since Ed Thorp proved that blackjack could be beaten in the early 1960s, the game has been under attack by professional gamblers. Hear about the latest methods used by card-counting teams and how they work. During this session, learn how to defend yourself without compromising your games or your customers. 2303 - Casino Marketing and Casino Math: Working together to assure Focus on Profitability. (GAMING EDUCATION - UNLV IGI )Whether you're talking about slot machines or table games, a casino is really just one giant math class. The "edge" enjoyed by the casino is simply a mathematical formula, and is eminently predictable. At this session, hear how an understanding of math leads to the development of successful marketing programs and a lack of understanding can lead to disaster. The seminar will discuss one of the most prominent tools used to market the premium table game customer, "the discount on loss." 2405 - How To Train Casino Surveillance Personnel through an Innovative Training System (Security/Surveillance - ASIS )This session will discuss a unique self-directed training system for casino surveillance technicians that will allow you to standardize the competence and skills of all surveillance personnel to efficiently detect cheating situations and anomalies. You will learn how to build and maintain an invaluable databank of human knowledge that can provide you with an insurance policy when key surveillance personnel leave or retire. 2406 - Eject, Evict, Trespass & 86: Dealing with the Unwanted (Security/Surveillance - ASIS )This session will focus on the 86 processes in the hotel-casino environments. This fast-paced presentation will cover customer relations, policy and procedure, legal considerations, documentation and training regarding this ever-constant problem of the "undesirable" in the industry. Many proven methods of handling that difficult customer will be presented and shared with the participants. CCTV tape retention and filming of the escorts along with updates on the ever-changing conditions in the gaming industry regarding arrest and prosecution of the "86'd" customer. 2104 - Systems Synopsis: How Casino Software Can Do Almost Anything (SLOTS )Player tracking systems have developed into powerful marketing tools. From simple data covering the amount of bets and games played to the more nebulous kinds of information about tastes, preferences and desires, the newest software can provide casinos with a wide variety of marketing choices. 2204 - Managing Disaster: How to Confront the Unexpected (CASINO OPERATIONS (CMA)3 )Hurricanes, accidents, crime, bankruptcy and other travesties can often leave a gaming establishment under a cloud. A casino's public response is critical. At this session, learn how to handle a crisis and how to keep it from having a serious impact on the long-term health of your property. 2304 - Budgeting & Staffing: How to Plan for the New Fiscal Year (GAMING EDUCATION - UNLV IGI )Every department in a casino hotel must submit an annual budget, estimating costs and staffing for the upcoming fiscal year. At this session, learn how the elements of this plan come together. Understand how the budget of one department interacts with others and how staffing levels can be controlled. 2407 - Surveillance Information Resources (Security/Surveillance - ASIS )This session will focus on an intelligence information conduit for casinos, across the United States and the world, to communicate information of improprieties and their perpetrators against the gambling industry. Prior to 1997, pertinent information applicable to casinos and, specifically, surveillance departments was frequently not shared, thus allowing criminal activity, etc., to continue across the country with very few obstacles. DSL technology is improving the system of dissemination and will soon be providing intelligence bulletins via e-mail to those who request this mode of transmission. 2408 - Casino Surveillance: Getting a Return on Your Investment (Security/Surveillance - ASIS )This session will address how to "Harden the Target" in the casino & hotel environments and how to document "Guest Protection" policies, procedures, and security actions. Proven proactive programs to enhance "Guest Protection" without additional staffing and with minimal costs will be presented. Find out if your logs, reports, manuals and procedures will help or hinder you in a security litigation. Casinos now spend hundred of thousands to millions of dollars on surveillance equipment. Learn how the people working with that equipment can increase the bottom line. 2105 - What Slot Players Want: How to Meet Their Expectations (SLOTS )Listening to your slot players is an important part of market research. Determining what your slot players really want is much more difficult. During this session, learn how to read your players' minds and how to deliver what they want before they even know they want it. 2205 - Enhancing the Gaming Experience: How to Use Technology to Create Excitement (CASINO OPERATIONS (CMA)6 )Slot machine technology has improved by leaps and bounds over the past few years. Player tracking systems are gathering an unprecedented amount and variety of information, allowing a casino to tailor marketing programs to specific segments of the market. Learn how to make this work for your casino. 2305 - Risk Management: Challenges & Rewards (GAMING EDUCATION - UNLV IGI )Some people see more opportunities at casinos than simply working or winning. Some come to the casino to create problems, run a scam, or fake an injury to collect insurance money. This session will review how the risk management department works together with other departments to minimize this threat to the well-being of the casino and its employees. 2306 - Gaming History: Asset or Liability (GAMING EDUCATION - UNLV IGI )The gaming industry has a colorful but often unseemly history. Hollywood has done its best to perpetuate this perception of the industry, but in today's corporate casinos, perception is not reality. At this session, learn how gaming's past can work positively for the future and how to help shape the industry's reputation. 2409 - Technical Applications & Equipment (Security/Surveillance - ASIS )A panel of CCTV and electronic security professionals will speak in an open question-and-answer forum. Now is your chance to ask technical questions on various topics including, but not limited to digital Recording media, VCR management, video transmission media (coax, fiber, twisted pair, network), integration and standardization of various CCTV and alarm systems. 2106 - Slot Machine Volatility: Video Poker and Big Jackpots (SLOTS )The appeal of slots to the casino executive has traditionally been the guaranteed return they provide. When mega-jackpots combine with higher payback percentages in competitive jurisdictions, that "guaranteed" return becomes less certain. This session will explain how to live and love slot volatility. 2206 - Reading the Books: How Race & Sports Books Add to the Gaming Experience (CASINO OPERATIONS (CMA)2 )There's nothing like an autumn Sunday in the race and sports books of the Nevada casino. But it's not just Nevada. Race books add excitement to any casino environment and bring a different kind of customer through the door. At this session, learn how to make the most of the pari-mutuel betting options at your casino. 2410 - South African Security Concerns: How Threat Levels Have Increased (Security/Surveillance - ASIS )The increasing levels of violence and political influence have created an environment that requires strong security measures to be employed. It has also lead to an increase in operational issues not faced by gaming security professionals in contemporary gaming practices. This presentation will provide insight into gaming operations, outside resources for security and security trends now facing South Africa. 2411 - Establishing An Indian Gaming Security Department (Security/Surveillance - ASIS )Security practitioners associated with Native American gaming face many challenges unique to Indian gaming. Many Native American casinos are located in semi-rural regions, which requires innovative recruitment and training techniques. Cultural differences, often overlooked by general consultants and practitioners, can be barriers to efficient training and operations. Security professionals with insight into the strengths of the tribes can successfully operate in this unique venue. This presentation will outline proven methods and discuss mutual respect between consultants and Indian people. 2412 - Casino Database & Facial Recognition Resources (Security/Surveillance - ASIS )Biometric technology offers casinos the opportunity to enhance their identification capabilities in ways that have never existed before. Today, facial recognition is becoming a standard for surveillance departments, but there are many more technologies that can and will be employed by casinos. Inclusion of facial recognition ready databases and information sharing platforms such as CVI. This session will present an overview of all biometric technologies that exist today. Included in the presentation will be fingerprint scanning, iris scanning, facial recognition, voice recognition, hand geometry and DNA. The discussion will center on the types of biometric technologies available, and the characteristics of each one. Included will be discussion of where each technology might be successfully employed by a casino.
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