| Monday October 1, 2025 |
| Track |
8:30am - 9:30am |
9:30am - 10:30am |
10:30am - 11:00am |
11:00am - 12:00pm |
12:00pm - 12:45pm |
| People |
101
Ergonomics & Quality Control : How Customer Comfort Means Success |
102
The University Factor: The State of Gaming Education |
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103
Diversity in the Industry: Why It Makes Sense |
| People |
501
Cabazon to Seminole: Legal Milestones in Indian Gaming |
502
The Washington Way: Federal Proposals on Gaming |
503
Doing the Right Thing: Ethics & Gaming |
| Product |
201
Money Machines: How Coinless Play is Revolutionizing Gaming |
202
Trial & Error: New Ideas in Casino Layout & Design |
203
Internet Gambling: New Revenue Source or Same Old Problem? |
| Product |
401
Trolling for New Customers: Player Development Tips |
402
Direct Mail vs. Traditional Advertising: What Works Best |
403
Media & The Industry: Crafting Your Message |
| Profitability |
301
The Front Line: Tight Labor Markets Threaten Prosperity |
302
Gaining and Maintaining: How Market Share Drives Competition |
303
Tribal Gaming Management: Contract or Consultants |
| Profitability |
601
The Human Resource Response to the Economic Effects of the Terrorist Attacks |
602
Riverboats & Dockside: More Like Vegas |
603
NYSE or NASDAQ: How Wall Street Views the Industry |
| People |
701
Fighting Back: Cheating and the Bottom Line |
702
Entrenando los Entrenadores |
703
Entrenando los Entrenadores |
| Interactive Forums |
801
Slots vs. Tables: Working Together or Apart |
| Interactive Forums |
901
Case Study: How a Merger Works |
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Bear,
Stearns & Co. Inc. & Goldman, Sachs & Co Inc Financial
Updates |
| Tuesday October 2, 2025 |
| Track |
8:30am - 9:30am |
9:30am - 10:30am |
10:30am - 11:00am |
11:00am - 12:00pm |
12:00pm - 12:45pm |
| People |
104
The Magic Words: Customer Service |
105
Your Most Important Asset: Who Comes First? Customer or Employee? |
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106
Organize or Satisfy: Meeting the Union Challenge |
| People |
504
Doing It Right: Tribal Gaming Ordinances & Commissions |
505
Political Participation: Treating the Industry Fairly |
506
Responsible Gaming Research: Results for the Real World |
| Product |
204
Changing the Pit: Evaluating Game Profitability |
205
The Next Generation: The Latest Trend in Slots |
206
The Ultimate Locals Casino: How to Attract Your Neighbors |
| Product |
404
Marketing Promotions: What Works and Why |
405
Getting Ahead of the Game: Understanding Shifting Demographics |
406
Internet Marketing: Using the Web Effectively |
| Profitability |
304
Due Diligence: Foreign and Domestic |
305
Latin Action: Gaming South of the Border |
306
Par-imutuel Slots: Implementing Successful Operations |
| Profitability |
604
Expansion Continues: New Gaming Jurisdictions |
605
The California Revolution: What it Means for Everyone Else |
606
Getting Along: Standardizing Regulations Worldwide |
| Profitability |
704
Managing Risk Exposures & Applying Countermeasures: An Evaluation Model of Business and Casualty Threats |
705
Preparing for Business Disruptions: A Composition Model for Developing Contingency Plans |
706 (People
Track)
Safety & OSHA Requirements |
| Interactive Forums |
804
The Other Side of the Table: Casinos from a Player’s Perspective |
| Interactive Forums |
904
Show Me the Money: Effective Financial Operations |
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Bear,
Stearns & Co. Inc. & Goldman, Sachs & Co Inc Financial
Updates |
| Wednesday October 3, 2025 |
| Track |
8:30am - 9:30am |
9:30am - 10:30am |
10:30am - 11:00am |
11:00am - 12:00pm |
12:00pm - 12:45pm |
| People |
107
Female Execs: Is There a "Glass Ceiling" in the Gaming Industry? |
108
Retention: Investing in Human Capital |
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109
'Minor' Problem: How to Combat Underage Gamblers |
| People |
507
More Than Casinos: How Gaming Contributes to Local Economies |
508
School of Hard Knocks: Public Policy for Casino Executives |
509
Developing a Trust: How Gaming Labs Can Evaluate Machines More Effectively |
| Product |
207
Information Please: How Player Tracking Is Becoming More Sophisticated |
208
More Than Bets: The Entertainment Aspect of Casinos
Part
1 |
209
More Than Bets: The Entertainment Aspect of Casinos (Part 2) |
| Product |
407
Conventions & Casinos: Using Meetings to Fill Rooms and Increase Revenue |
408
Casinos & Charities: Investing in Communities |
409
Customer Relationship Marketing: Developing Effective Players Clubs |
| Profitability |
307
British Bets: Loosening the Reigns in England |
308
How Much is Too Much: Internet Database Management |
309
Taxing Issues Working with the IRS and Other Regulatory Agencies |
| Profitability |
607
Walking the Walk: The Role of State Gaming Associations |
608
Gearing Up: How the Introduction of the Euro Affects Gaming |
609
Backlash: Reversing the Flow in Australia |
| Product |
707
Surveillance & Internal Investigations Part I: Effective Surveillance Operations |
708
Surveillance & Internal Investigations Part
II |
709 (People
Track)
Casino & Slot Cheating Scams |
| Interactive Forums |
807
Weighing the Games: The Slot Directors’ Forum |
| Interactive Forums |
907
The Role of the Regulator: Do They Go Too Far or Not Far Enough |
| |
Bear, Stearns
& Co. Inc. & Goldman, Sachs & Co Inc Financial Updates |
| Thursday October 4, 2025 |
| Track |
8:30am - 9:30am |
9:30am - 10:30am |
11:00am - 12:00pm |
12:00pm - 1:30pm |
1:30pm - 2:30pm |
2:30pm - 3:30pm |
4:00pm - 5:00pm |
| Slots |
2101
The Basics: Slots for Non-Slot Employees |
2102
Product Liability: How to Prevent False Jackpots |
2103
Video Poker: Can Advantage Play Work for a Casino? |
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2104
Systems Synopsis: How Casino Software Can Do Almost Anything |
2105
What Slot Players Want: How to Meet Their Expectations |
2106
Slot Machine Volatility: Video Poker and Big Jackpots |
Casino Operations
 |
2201
Keeping Track: Regulation 6A and Title 31 |
2202
Creating Competition: How to Design Successful Tournaments |
2203
Card Counting: The Latest Schemes |
2204
Managing Disaster: How to Confront the Unexpected |
2205
Enhancing the Gaming Experience: How to Use Technology to Create Excitement |
2206
Reading the Books: How Race & Sports Books Add to the Gaming Experience |
Gaming Education
 |
2301
Employee Retention: How Recruitment and Planning Create Value |
2302
Across Borders: Ethnic and Cultural Marketing |
2303
Casino Marketing and Casino Math: Working Together to Assure Profitability |
2304
Budgeting & Staffing: How to Plan for the New Fiscal Year |
2305
Risk Management: Challenges & Rewards |
2306
Gaming History: Asset or Liability |
Securiny & Surveillance
 |
2401
Casino Security & Investigations |
2403
Establishing a Regulatory Agency in Indian Country & Due Diligence |
2405
How To Train Casino Surveillance Personnel through an Innovative Training System |
2407
Surveillance Information Resources |
2409
Technical Applications & Equipment |
2411
Establishing An Indian Gaming Security Department |
2402
Australian Gaming Security & Surveillance Trends |
2404
Gaming Protection |
2406
Eject, Evict, Trespass & 86: Dealing with the Unwanted |
2408
Casino Surveillance: Getting a Return on Your Investment |
2410
South African Security Concerns: How Threat Levels Have Increased |
2412
Casino Database & Facial Recognition Resources |
Printable Version
