At one time not so long ago in the gaming industry having a "build it and they will come" mentality was good enough. I have to break it to you, those days are gone. The way to differentiate your property from the others is by giving your guest an extraordinary experience while they are at your property. Learn the 7 secrets to making your properties guest service exceptional! This is a "must attend" for General Mangers and Human Resource Directors.
| Speaker: | | Martin Baird - President - Robinson & Associates, Inc. |
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