This presentation will focus on the 86 processes in the hotel and casino environments. This fast-paced session will cover customer relations, policy and procedure, legal considerations, documentation and training regarding this ever-constant problem of the “undesirable” in the industry. Many proven methods of handling that difficult customer will be presented and shared with the participants: CCTV tape retention and filming of the escorts along with updates on the ever-changing conditions in the gaming industry regarding arrest and prosecution of the “86’d” customer.
| Speaker: | | Alan Zajic - Security Consultant |
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