Global Gaming Expo Conference Session
2061: Courtesy and Training: Improving Customer Service
8:00:00 AM - 10:15:00 AM
This entertaining session will discuss the critical link between serving the customer and training the employee. Experts will examine the state of training programs and their effectiveness while also considering new and innovative ideas in training. Making courtesy an integral part of the corporate culture and how to integrate great amenities with service are just a few of the issues that will be covered during this interactive session.

Moderator:
Virginia McDowell - Senior Vice President, Sales & Marketing - Argosy Gaming Company
Panel:
Janelle Barlow - President - TMI, US
Michele Comeau - Managing Director - Performance UnLimited
Peter Demos - Director, Training - Argosy Gaming Company
Gary Inks - CEO/President - High Performance Profits
Ly Ping Wu - Vice President - The Mansion at MGM Grand