Internal investigations and surveillance go hand in hand, they contribute a video montage of information that provides management the ability to make an informed decision on how a matter should be resolved. Internal matters may involve criminal acts or substantial policy violations, but all result in management relying on facts to take the appropriate action. This also involves the steps taken to initiate an investigation, subsequent interviews and resolution of the matter. The investigative process will be discussed and practical applications applied to the Casino environment.
| Speaker: | | Douglas Florence, Sr., CPP - Regional Vice President, Gaming & Hospitality - API Services, Inc. |
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