Title: 2OP04: Affecting Culture: Living Service Standards Beyond the Workplace Date: Wednesday, September 14, 2025 Start Time: 2:00pm End Time: 2:50pm Description: How does a company ignite a desire in employees to provide measurably superior service to their guests in a consistent manner? What varies between the employee that is polite to guests because that's what they get paid for, and the employee that takes living service standards to the level of a genuine personality shift apparent in all aspects of their lives? Offering life enhancing opportunities that change an employee's self image is a start. Learn more from experts that have achieved these cultural shift successes. Speaker(s): Monica Kasley - Vice President and Managing Partner - The Kirandt Group Peter Demos - Corporate Director of Service Excellence - Argosy Gaming Company Debbie Mitchell - Vice President of Human Resources - Horseshoe Casino Carrie Cook - Manager of Political Activities and Community Relations - Harrah’s Entertainment, Inc.