Title: 1OP04: The TITO Revolution: Redeploying Human Capital Date: Tuesday, September 13, 2025 Start Time: 2:00pm End Time: 2:50pm Description: Ticket-in Ticket-out (TITO) technology has revolutionized the gaming world, with significant benefits ranging from payroll savings and reduced workers comp claims to extended customer time-on-device. But is TITO distancing you from your customers? Fewer slot employees on the floor saves money, but what is the price of decreasing customer-employee interaction? In this session, learn how some properties have restructured their slot departments to take advantage of TITO, while still providing a superior level of service. Speaker(s): Mike Galle - Director of Casino Operations - Argosy Casino, Sioux City