G2E2004
ReedG2E2004: October 5 - October 7 2004
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Monday-October-04-2004
8:00AM - 9:00AM 40101: Cashless: Which Way to Go
 
8:00AM - 9:00AM 40201: Slot Cheats: The Surveillance Perspective
 
8:00AM - 9:00AM 40211: Physical Security: Protecting Parking Lots and Garages
 
8:00AM - 9:00AM 40401: Gaming Device Testing: Alternative Regulatory Approaches
 
9:15AM - 10:15AM 40102: Deadchip Rolling: The Asian Way of (Gaming) Business
 
9:15AM - 10:15AM 40202: Surveillance Room Design: An Open Forum
 
9:15AM - 10:15AM 40212: Advances in Life Safety
 
9:15AM - 10:15AM 40302: Counterfeits and Cheats: Keeping Your Eyes Wide Open
 
9:15AM - 10:15AM 40402: Guest Service: How HR Departments Can Improve Guest Service in their Casinos
 
9:15AM - 10:15AM 40412: Performance Management: Philosophy, Approach, and Tools to Proactively Achieve and Sustain Target Objectives
 
10:30AM - 11:30AM 40103: Player Tracking - Imagine…
 
10:30AM - 11:30AM 40203: Surveillance System Design: An Open Forum
 
10:30AM - 11:30AM 40213: Avoiding Liability: Misconduct /Excessive Force
 
10:30AM - 11:30AM 40303: Emerging Jurisdictions and Legislative Update
 
10:30AM - 11:30AM 40403: Class II Gaming: How Will It Change the U.S. Casino Industry Landscape?
 
10:30AM - 11:30AM 40503: A Technical Overview of GSA’s BOB and S2S Standards and Tool Kits
 
1:00PM - 2:00PM 40104: Slot Machine Denomination: What is the Right Strategy?
 
1:00PM - 2:00PM 40204: Training: Developing a Successful Program
 
1:00PM - 2:00PM 40214: Special Events: Crowd Control
 
1:00PM - 2:00PM 40304: Regulations: Is It Time for a Change?
 
1:00PM - 2:00PM 40404: Employee Communication: How to Effectively Reach Your Gaming Work Force
 
1:00PM - 2:00PM 40504: The Business Benefits and Possibilities of GSA’s BOB Standard
 
2:15PM - 3:15PM 40105: The American Casino: Will Europe Ever Accept It?
 
2:15PM - 3:15PM 40205: Advanced Surveillance: Applications and Techniques
 
2:15PM - 3:15PM 40215: Pro-active Security: Casino Patrol Techniques and Procedures
 
2:15PM - 3:15PM 40305: Cashless Cow: The Next Step in Ticket-in Ticket-out
 
2:15PM - 3:15PM 40405: Money Laundering: Is Your Property in Compliance with Federal Regulations?
 
2:15PM - 3:15PM 40505: The Value and Impact of Industry Standards on Business
 
3:30PM - 4:30PM 40206: Safety vs. Privacy: Protecting Your Casino
 
3:30PM - 4:30PM 40216: Internal Investigations: Interrogations and Interviews
 
3:30PM - 4:30PM 40306: Class II: What You Should Know About the Machines
 
3:30PM - 4:30PM 40406: Table Rating: How do you Assure that Guest Services Is Not Lost?
 
3:30PM - 4:30PM 40416: Casino Training: What Works and What Doesn’t
 
Tuesday-October-05-2004
8:00AM - 8:50AM 10101: Class II: Regulations and Updates
 
8:00AM - 8:50AM 10301: Manufacturers CEO Roundtable
 
8:00AM - 8:50AM 10501: Testing, Testing: The Increasing Importance of Slot Labs
 
8:00AM - 8:50AM 10601: Blurring the Lines: The Convergence of Video Poker and Slots
 
8:00AM - 8:50AM 10901: CRM: How It Impacts Customer Service at Casinos
 
8:00AM - 8:50AM 11101: Riverboat Gaming: The Impact of Dockside and Higher Taxes
 
8:00AM - 8:50AM 11201: Table Games: Catching Cheats
 
8:00AM - 8:50AM 11301: Restaurant Design: Techniques to Attract Restaurant Customers
 
8:00AM - 8:50AM 11401: Tribal Opportunities: Economic Development Beyond Gaming
 
9:00AM - 9:50AM 10502: Opening Lines of Communication: Casino Leaders and Regulators Working Together
 
9:00AM - 9:50AM 10512: Privacy Rights: What Casinos Must Do Under the New Federal Law
 
9:00AM - 9:50AM 10602: Business Intelligence: Turning Your Data into Information
 
9:00AM - 9:50AM 10802: Politics and the EU: Who Really Represents Gaming Interests in Brussels?
 
9:00AM - 9:50AM 10902: Cashback or Bounceback: What Drives Slot Players?
 
9:00AM - 9:50AM 11002: The Essentials: What New Hires Need to Know
 
9:00AM - 9:50AM 11202: Protecting Slots: Device Cheats
 
9:00AM - 9:50AM 11502: Design and Décor: The Shape of The Casino of the Future
 
10:25AM - 11:15AM 10103: Effective Techniques: Marketing and Promotion
 
10:25AM - 11:15AM 10203: Renovation Renaissance: Making Old New Again
 
10:25AM - 11:15AM 10303: Double Down: Why Tax Hikes Hurt Government and Industry
 
10:25AM - 11:15AM 10403: Atlantic City: Responding to Competition
 
10:25AM - 11:15AM 10603: Games and Expectations: The Slot Floor of the Future
 
10:25AM - 11:15AM 10703: Networked: Gaming and Television
 
10:25AM - 11:15AM 10903: Marketing Racinos: VLT Operations at the Tracks
 
10:25AM - 11:15AM 11203: Game Protection: Advantage Players
 
10:25AM - 11:15AM 11303: Profit Potential: Top 10 Ways to Maximize Your F&B; Revenue While Delighting Your Guests
 
10:25AM - 11:15AM 11403: Class Warfare: The Legal Distinction Between Class II and Class III Gaming
 
11:30AM - 12:30PM KN001: Neon Chefs
 
2:00PM - 2:50PM 10204: A Breath of Fresh Air: Why Indoor Air Quality is Important
 
2:00PM - 2:50PM 10304: Pay Up: The Insurance Crisis in the Gaming Industry
 
2:00PM - 2:50PM 10404: Expansion Update: Evolving U.S. Gaming Jurisdictions
 
2:00PM - 2:50PM 10504: Intellectual Property: How Gaming Companies Can Protect their Products and Services
 
2:00PM - 2:50PM 10704: International Intrigue: Internet Gaming Developments
 
2:00PM - 2:50PM 10804: Avoiding the Backlash: Protecting the Public Good … and the Bottom Line
 
2:00PM - 2:50PM 10904: Market Research: Portrait of an American Gambler
 
2:00PM - 2:50PM 11004: Power Promotions: The Year's Most Innovative Campaigns
 
2:00PM - 2:50PM 11204: Locals Casinos: Keeping Neighbors Happy
 
2:00PM - 2:50PM 11404: Land Into Trust: Off-Reservation Gaming
 
3:00PM - 3:50PM 10705: Player Profile: Who Really Gambles on the Internet?
 
3:00PM - 3:50PM 11205: The Future of Casino Security: Technology
 
Wednesday-October-06-2004
8:00AM - 8:50AM 20101: Top Priorities: The Importance of Customer Service
 
8:00AM - 8:50AM 20201: Building the Spa Casino: A Case Study
 
8:00AM - 8:50AM 20301: Operators CEO Roundtable
 
8:00AM - 8:50AM 20401: Racino Revolution: Are Slots Saving Racing?
 
8:00AM - 8:50AM 20801: Macau: Explosive Growth, A Risky Experiment or Both?
 
8:00AM - 8:50AM 21201: Emergency Management: Developing the Disaster Plan
 
8:00AM - 8:50AM 21301: Marketing Your Restaurant Like An Expert: The Art Of Branding And Positioning
 
8:00AM - 8:50AM 21401: NIGC's Environmental, Public Health and Safety Regulations
 
8:00AM - 9:50AM 21001: Retailing, Revenue Management and Slot Profitability
 
9:00AM - 9:50AM 20202: Designing Drama: Keeping Them Coming Back
 
9:00AM - 9:50AM 20402: Meeting the Challenge: How Conferences and Trade Shows Work in Gaming Jurisdictions
 
9:00AM - 9:50AM 20902: The Power of the Brand: The Marketing Directors Roundtable
 
9:00AM - 9:50AM 21002: Recruiting: How To Hire and Retain the Best
 
9:00AM - 9:50AM 21102: Congressional Issues: Gaming on Capitol Hill
 
9:00AM - 9:50AM 21202: Information Technology: Casino Security
 
9:00AM - 9:50AM 21302: F&B; 101 for the Non-F&B; Executive
 
9:00AM - 9:50AM 21502: International Challenges and Opportunities: Exploring the Possibilities
 
10:25AM - 11:15AM 20103: Your Hall: Through Your Players' Eyes
 
10:25AM - 11:15AM 20203: On the Cutting Edge: Design Trends for Native American Gaming
 
10:25AM - 11:15AM 20303: Suspicious Transactions: Update on Cash Reporting
 
10:25AM - 11:15AM 20503: Legal Eagles: Compliance and the Role of the Chief Counsel
 
10:25AM - 11:15AM 20603: Market Explosion: The Next Generation of Gaming Customers
 
10:25AM - 11:15AM 20803: Money Laundering: A Global Issue, A Major Concern
 
10:25AM - 11:15AM 21003: Recruiting: How To Hire and Retain the Best
 
10:25AM - 11:15AM 21103: Words into Action: Operationalizing the AGA Code of Conduct
 
10:25AM - 11:15AM 21203: Racinos: Security Concerns
 
10:25AM - 11:15AM 21303: Loyalty Counts: How to get Your Customers to Stay More and Play More
 
10:25AM - 11:15AM 21403: Tribal Government Gaming: Regulating All Levels
 
2:00PM - 2:50PM 20204: Designing Success: Expanding International Markets
 
2:00PM - 2:50PM 20304: Wall Street Wisdom: Gaming Analyst and CFO Roundtable
 
2:00PM - 2:50PM 20504: Scrutiny of Public Companies in Gaming: How Much is Enough?
 
2:00PM - 2:50PM 20704: P2P: Online Gambling's Fastest-Growing Sector
 
2:00PM - 2:50PM 20804: The U.K.: Winners and Losers in a Changing Landscape

 
2:00PM - 2:50PM 20904: Massaging The Media: How to Get the Truth Out About Gaming
 
2:00PM - 2:50PM 21004: Standard Operating Procedures: Are Yours Better Described as SECRET Operating Procedures?
 
2:00PM - 2:50PM 21204: Gaming: Homeland Security
 
2:00PM - 2:50PM 21404: The NIGC: Where We've Been and Where We're Going
 
3:00PM - 3:50PM 20705: Legal Limbo: How the Wire Act Impacts Online Gambling
 
3:00PM - 3:50PM 20805: Mexican Standoff: Is the Time Right For Gaming?
 
3:00PM - 3:50PM 21005: Training and Customer Service: Secrets from Outside the Gaming Industry
 
3:00PM - 3:50PM 21105: The Casino Foundation: How to Best Help Charities
 
3:00PM - 3:50PM 21205: Slot Protection: Advantage Players
 
Thursday-October-07-2004
8:00AM - 8:50AM 30101: Service With a Smile: Dealing with Difficult Customers
 
8:00AM - 8:50AM 30201: Casino Construction: How Commissioning Can Help You Beat the Odds
 
8:00AM - 8:50AM 31001: The Smoking Gun: Ban vs. Accommodation
 
8:00AM - 8:50AM 31101: A Fine Line: Tribal Sovereignty and Gaming Compacts
 
8:00AM - 8:50AM 31201: Criminals: The Incarcerated Truth
 
8:00AM - 8:50AM 31401: An Ongoing Debate: The Pros and Cons of Amending IGRA
 
8:00AM - 9:50AM 30601: The Slot Debate 2004: Manufacturers vs. Operators
 
9:00AM - 9:50AM 30202: Gaming Synergy: How Retail Thrives in a Gaming Setting Session Title
 
9:00AM - 9:50AM 30402: State Associations: Making the Point
 
9:00AM - 9:50AM 30802: Emerging Jurisdictions: Russia and the Former CIS Nations
 
9:00AM - 9:50AM 30902: Direct Mail: Keep It Out of the Junk Mail Pile
 
9:00AM - 9:50AM 31102: Scientific Research on Gambling: Impact on Current Gaming Policies and Practice
 
9:00AM - 9:50AM 31202: Protecting Riverboats: Security and Surveillance Concerns
 
9:00AM - 9:50AM 31502: Leading by Example: Native American Tribal Leaders Roundtable
 
10:25AM - 11:15AM 30103: The New Bingo: Tradition and Technology
 
10:25AM - 11:15AM 30503: Gaming Licenses: Privilege and Compliance
 
10:25AM - 11:15AM 30603: Indian Gaming Innovations: Transforming the Gaming Industry
 
10:25AM - 11:15AM 30803: Up and Down: The Changing Fortunes of the Asia Pacific Jurisdictions
 
10:25AM - 11:15AM 30903: Overcoming Opposition: Strategies to Countering Industry Myths
 
10:25AM - 11:15AM 31003: How to Host a Poker Tournament
 
10:25AM - 11:15AM 31103: VLTs and Slots: Public Sector Gaming
 
10:25AM - 11:15AM 31203: Native American Gaming: Unique Security Concerns
 
10:25AM - 11:15AM 31303: Borrowing the Brand: Franchising Pros and Cons
 
10:25AM - 11:15AM 31403: The Recent Formation of the Indian Gaming Work Group (IGWG)
 
11:30AM - 12:30PM KN003: Poker Power
 
1:00PM - 2:00PM 31304: Mohegan Sun's How to Build the World's Largest Wedding Cake
 
2:00PM - 2:50PM 31204: Risk Management: The Gaming Perspective
 
3:00PM - 3:50PM 31205: Disaster Planning: Practical Tabletop Exercises